Tenant FAQs
We believe informed tenants create better tenancies. Below are answers to common questions about renting in New Zealand. If you’re ever unsure, please contact us.
How much bond can a landlord charge in New Zealand?
A landlord can charge up to four weeks’ rent as a bond. Bonds must be lodged with Tenancy Services within 23 working days of being received. This money is held as security for any unpaid rent or damage at the end of the tenancy. More information.
What if I have a pet?
Tenants usually need written consent from the landlord before getting a pet. From 1 December 2025, you must formally request ‘pet consent’ before starting to keep a pet. If the landlord agrees, they can set reasonable written conditions, for example extra cleaning expectations or a pet bond. If the landlord declines, they must have valid reasons under the official Tenancy Services rules. Some different rules apply if you already had an approved pet before 1 December 2025. Please check the official Tenancy Services website for full details, and contact Riverslea if you’re unsure what applies to you.
Can I have a flatmate?
Flatmates are generally allowed as long as the total occupancy remains reasonable for the property size. However, the named tenants on the agreement remain fully responsible for the rent and the actions of everyone living there. We request that you notify us of any permanent additions. If you wish to add someone as an official named tenant, this requires written approval and a formal variation to your agreement.
What is considered normal wear and tear?
Normal wear and tear is the gradual deterioration that occurs naturally through ordinary use, such as sun-faded curtains or scuffed flooring in high-traffic areas. Damage, however, is caused by negligence, accidents, or misuse, such as holes in walls or large stains on carpets. It is always better to ask before attempting any DIY repairs.
What if I’m struggling to pay rent?
If you anticipate any issues with paying your rent, please contact us as soon as possible. Early communication often allows us to find a manageable solution. You can also seek assistance from Work and Income, StudyLink, or budgeting services like Citizens Advice Bureau and Sorted. You can find more information in your Welcome Pack, here.
Why We Provide This Information
We share this information to ensure transparency and clear expectations from the very beginning. When everyone understands their rights and responsibilities, it creates a more supportive and respectful tenancy environment for both owners and tenants.
What is rent in advance?
Rent in advance is a payment made at the start of a tenancy to cover the initial period. A landlord can ask for up to two weeks’ rent in advance. This is separate from the bond and ensures your rent is always paid ahead throughout the tenancy.
What is emergency maintenance?
Emergency maintenance refers to issues that pose an immediate risk to health, safety, or the integrity of the property. If there is a life-threatening emergency, call 111 immediately.
- Burst water pipes or major flooding
- Total loss of power or water supply
- Gas leaks
- Electrical hazards or structural danger
- Security breaches
For more details on how to report issues, view our Maintenance page. For urgent after-hours property support, please call 022 350 8922.
What happens if I lose my key?
If you lose your keys, please contact us immediately. During business hours, we may be able to provide a spare set for copying. After-hours, you may need to contact a locksmith at your own expense. If security is compromised, a lock replacement may be necessary, the cost of which will be the tenant’s responsibility.
- Never attach your address to your key ring
- Ensure you have a trusted friend with a spare key
- Keep your property secure at all times
Who is responsible for utilities?
Tenants are responsible for setting up and paying for power, internet and gas unless stated otherwise in their tenancy agreement. Accounts must be in the tenant’s name and ensure they are officially closed or transferred when vacating the property to avoid unnecessary charges. Riverslea can also refer you to Movinghub, a free utility connection service that can help you set up power, internet and gas in one go.
Where can I get independent tenancy advice?
For independent advice, you can contact Tenancy Services at 0800 836 262 or visit their website at www.tenancy.govt.nz.