Welcome to Your New Home
We’re delighted to welcome you to your new home.
Moving can feel overwhelming — especially if it’s your first tenancy. This Welcome Pack has been designed to give you clear, practical information to help you settle in smoothly and know where to go if you need support.
Please keep this page handy throughout your tenancy.
If you’re ever unsure about anything, just ask. We’re here to help.
— Lisa & Jess
Riverslea Property Management
About Your Tenancy
Paying Rent
Bank details for your rent payments will be provided to you prior to your tenancy commencing. It is a legal requirement that rent is paid on time as per your tenancy agreement. If you are ever having difficulty paying your rent, please contact Riverslea early so we can discuss the situation and find a way forward.
Up-Front Tenancy Costs & Financial Support
Moving can be expensive. There are several government and community agencies that provide financial assistance for bond, rent in advance, and moving costs.
Getting Set Up: Utilities
To help you settle in, you have the option to use MovingHub via TPS to set up your utilities. MovingHub will shop around for competitive deals on your power, gas, internet, phone, and Sky/TV, and can organize the changeover on your behalf to ensure everything is ready for your move-in day.
Power
Gas
Internet
Phone
Sky/TV
Using MovingHub is completely optional and is provided as a supportive service to help make your move stress-free. If you prefer, you are always welcome to contact providers directly to set up your accounts. We’re here to help ensure your transition into your new home is as smooth as possible.
Common Tenancy Mistakes
- Using sticky tape, blu-tack, or command hooks that can mark or damage wall surfaces.
- Not reporting minor maintenance issues early — often leading to larger, avoidable repairs.
- Using incorrect cleaning products on delicate surfaces like stone or timber.
- Accumulating excessive rubbish or not managing recycling correctly.
- Neglecting garden or lawn maintenance if stipulated in your agreement.
Condensation &
Ventilation Guide
Central Otago’s climate means moisture management is essential. A warm, dry home is healthier for you and prevents damage to the property.
- Open windows daily for at least 20 minutes to allow fresh air circulation.
- Always use extractor fans when cooking or showering.
- Wipe any condensation from windows in the morning.
- Avoid drying clothes indoors without a dehumidifier or excellent ventilation.
- Keep the home consistently heated during winter months.
Please note that mold or damage caused by poor ventilation and moisture management may be considered tenant responsibility.
Reporting Maintenance Issues
If you notice something that needs repair, please let us know as soon as possible. Early reporting helps prevent small issues from becoming bigger problems.
For full details on what to report, what counts as urgent, and how to contact us after hours, please see our Maintenance & Repairs Process page.
Moving Out Checklist
We include this now so expectations are clear from day one.
- Full cleaning of the house, including all appliances and windows.
- Professional carpet cleaning if required by your specific agreement.
- Gardens weeded, lawns mown, and all rubbish removed from the property.
- All keys, remotes, and fobs returned to Riverslea.
- All personal belongings removed and final utility readings taken.
Bond refunds are processed once the property is returned in a clean and satisfactory condition as per your entry inspection.
Local Wanaka Contacts
Your Key Contacts
Riverslea Property Management
Email: lisa@riverslea.co.nz
Phone: 022 350 8922
(This number is used for both business hours and after-hours emergencies.)
For life-threatening emergencies, always call 111.
Our goal is to create respectful, long-term tenancies where everyone feels supported. If something isn’t clear, please reach out.
Welcome home. — Riverslea Property Management.